Frequently Asked Questions

Billing

What types of credit cards do you accept?

We accept American Express, Discover, MasterCard and Visa.

How can I view my billing history?

Log in to IDriveSync via any web browser and click your email address on the top-right corner of the application screen. Click the 'Billing History' link under Settings. Click on 'View Billing Report' to see your billing summary.

IDriveSync Basic accounts are free and IDriveSync paid accounts start at $49.50/year.

IDriveSync billing history
Where do I change my credit card info?

Log in to IDriveSync via any web browser and click your email address on the top-right corner of the application screen. Under Credit Card Information, click on the 'Edit' link to update.

IDriveSync change credit card information
How can I cancel my account?

Log in to IDriveSync and click your email address on the top-right corner of the application screen. Click Account under Setting section. Click Cancel at the bottom of the screen and fill out the form to cancel your account.

IDriveSync cancel account

Please note, for security reasons, you must cancel the account online. Emailed requests to cancel accounts will not be accepted. Please see the Terms of Service for full details on account cancellation.

We're sad to see you go.

I cancelled my IDriveSync paid account. Do I get a refund?

Subscribers will get a full refund if an account is cancelled within 15 days of its creation. Read the full refund policy in our Terms of Service.

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