Frequently Asked Questions

Account

How do I create a new account?

Click here to sign up using your name and email address or by using Facebook Connect.

IDriveSync
I just created an account! Now what?

Download and install IDriveSync on your computer. Then run the application and login with your email address and password or by using Facebook Connect.

IDriveSync First login

IDriveSync works just like a regular folder. Simply drag-and-drop files and they'll immediately be synced to the IDriveSync cloud as well as to all of your connected devices.

We're off to a great start!

What happens if I create an IDriveSync account using my email address and then use Facebook Connect to login?

In this case, you will have two separate accounts. You can easily link the accounts, if they share the same email address, and merge the two accounts.

Where can I find my account details?

On the web
After logging in to IDriveSync via any web browser, click your email address at the top right of the screen. Click the 'Account' link under Settings to access your account details.

IDriveSync account details web

On a computer
Right-click the IDriveSync IDriveSync icon in the System tray/menubar and select 'Preferences' from the pop-up menu.

IDriveSync account details computer
What do the small icons on the IDriveSync System Tray/Menu Bar icon mean?
  • Sync The green checkmark Sync icon means that all files in IDriveSync are up to date.
  • Logged out The grey Sync icon means that IDriveSync is not logged in.
  • Out of Sync space The red exclamation Sync icon means that you are almost out of Sync space; upgrade your account or delete files to make some more room.
  • Pause This pause Sync icon means that the Sync operations are paused.
  • Flag The flag Sync icon means that new update is available.

Note: The IDriveSync icon will appear to be spinning Progress when Sync is in progress.

How do I change my password?

On the web

Login to IDriveSync and click your email address on the top-right corner of the screen. Under 'Settings', click the 'Account' link to access your account details. In the 'Change Password' section, enter your current and new passwords and click the 'Update Account' button to save the change.

Change IDriveSync account password web

On a computer

Right-click the IDriveSync icon IDriveSync in the System tray/menubar, select 'Preferences' from the pop-up menu, then select 'Change Password'.

Change IDriveSync account password computer

IMPORTANT: After updating your password, you MUST update the IDriveSync application on your computer by logging out and back in. If you do not update IDriveSync with your new password, you may be unable to share or sync.

Why can't I change my password if I login with Facebook Connect?

If you use Facebook Connect to login, IDriveSync does not hold your password. Please login to your Facebook account and change your password in Account Settings.

Can I change the email address connected to my account once it has been created?

No. Once your account has been created, the email address cannot be changed. If you would like an account with another email address, please sign up for a new one.

How do I upgrade my account?

On the web

Login to IDriveSync and click 'Upgrade' in the top-right corner. Select a plan, enter billing information and click 'Upgrade Plan'.

Upgrade IDriveSync account web

On a computer

Click/right-click the IDriveSync icon IDriveSync in the System tray/menubar and select 'Upgrade' from the pop-up menu. You will be taken to the IDriveSync website where you can select a plan, enter billing information and click 'Upgrade Plan'.

Upgrade IDriveSync account computer

Bam. Upgraded.

How can I view recent activity in my account?

On the web

Login to IDriveSync and click your email address on the top-right corner of the screen. Under 'Activity', click the 'Events' link to view your recent activity on the web.

IDriveSync account recent activity web

On a computer

Click/right-click the IDriveSync icon IDriveSync in the System tray/menubar and select 'Preferences' from the pop-up menu. Go to the 'Advanced' tab and click the 'Activity Logs' button to view the history of sync activity from that computer.

IDriveSync account recent activity computer
IDriveSync account recent activity computer
What do the Activity Log entries mean?

Every device connected to IDriveSync has its own Activity Log. Here's how to interpret it:

Sync up and down

UP actions describe actions that happen on your local device (in most instances, this is your home computer). These actions are pushed out to Sync with the IDriveSync server.

  • 'Sync - Up' happens when you make changes to a file on the device you're on.
  • 'Delete' actions occur when you delete a file on your local device.
  • 'Rename' actions occur when you rename a file or folder on your local device.

DOWN actions describe actions that have happened at other locations logged in to the same IDriveSync account. These actions push Sync updates to your local machine, forcing your machine to Sync with the IDriveSync servers.

  • 'Sync - Down' actions occur when a machine connected to your account has made a change to a synced file.
  • 'Sync - Delete' actions occur when IDriveSync deletes a file on your local device which was deleted from another device attached to your account.
  • 'Sync - Rename' actions occur when IDriveSync renames a file on your local device which was renamed on another device attached to your account.

Think of it as 'up' syncs up and away to the cloud, while 'down' syncs back to your computer from the cloud.

How do I opt out of promotional emails?

After logging in to IDriveSync via any web browser, click your email address on the top-right corner of the screen. Select 'Account' link under Settings and uncheck the box labeled 'Send me updates on IDriveSync'. Click the 'Update Account' button to save changes.

No more emails!

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